Hon Onofiok Luke Tasks Automobile Engineers On Customer Service Delivery

Hon Barr Onofiok Luke commissioning the AutoMedics Uyo Workshop Complex at the weekend

Hon Barr Onofiok Luke commissioning the AutoMedics Uyo Workshop Complex at the weekend

By Umoh-Obong Kingsley

“The way you are able to treat everybody equally irrespective of his status in life matters, no matter the type of car he drives. If you don’t take it serious with the person you think has little money to pay, bear in mind that the information he leaves here with will go round the town”.

These were the words of the Speaker of the Akwa Ibom House of Assembly, Rt. Hon. (Barr) Onofiok Luke, as he charged Automotive Engineers in the state on the importance of excellent, impartial and strategic customer relations.

He made the call while commissioning the AutoMedics Limited workshop complex, a one-stop automobile diagnostic, repairs and maintenance workshop, in Uyo over the weekend.

Barr Luke applauded the administration of Deacon Udom Gabriel Emmanuel, the Executive Governor of Akwa Ibom State, for making the state secure because, according to him, without security, you would not be able to function.

“This is in consonance with the industrialisation drive and the Dakkada philosophy of this government that you must not sit down; you must arise to see what you can do for yourself. Do you have a partner somewhere that you can attract to Akwa Ibom? That is what my friends have done with AutoMedics and it is a welcome development.

“The government, under Governor Udom Emmanuel, has promised an enabling environment, making sure that there is absolute security of lives and properties, and to provide infrastructure because these are the two plans on which business strives.

“It is not the place of government to do business, but to create enabling business environment for businessmen. It is the place of government to support business to grow depending on the partnership with government either by equity or public/private partnership, then government will support businesses to grow.

“We find out that an industrialised society would have so many cars, not the old model kind of cars, but cars that are up-to-date. You need to be in tune with current technological realities to be able to satisfy your customers.” The Speaker said.

In declaring the workshop open, Barr Luke expressed appreciation on behalf of the Udom Emmanuel led administration, and prayed for the business to last for generations to come.

“On behalf of the Akwa Ibom State House of Assembly, the state government, we appreciate this development, well-wishers, those who are in support of the industrialisation drive of His Excellency, Deacon Udom Gabriel Emmanuel, it is a pleasure and honour. I commission this workshop to the glory of God in the name of God the Father, Son and the Holy Spirit.”

Advising the trainees and staff of the Uyo workshop, the Honourable Speaker noted that there are no white collar jobs any longer. What is going to keep food on the table of our teeming youths is what they can do with their hands.” He said, adding: “How this business will survive depends on you. Information moves very fast. Bear in mind that, aside God, you are the driving force of this workshop.”

AutoMedics trainees

AutoMedics trainees

The Managing Director of AutoMedics Limited nationwide, Engineer Kunle Shonaike expressed appreciation to the Akwa Ibom State Government and the Governor Emmanuel for the impressive level of security and stability in the State; also commending the Honourable Speaker for taking time out of his extremely busy schedule to show an unquantifiable show of support to the opening of the business.
He said that AutoMedics has perfected plans to train about 100 mechanics in Akwa Ibom State, in a nationwide capacity building programme sponsored by Oando limited.

“Oando will be training about 5000 mechanics in Nigeria, and we selected Uyo as the next destination of this training, since we are just opening this new workshop here. The training is usually in two aspects – theoretical and practical. We try to marry the two together.

Normally, some of the trainees are retained in our workshops while others are attached other local workshops.” There are several areas of automotive, we train them in all the areas and they decide on their areas of specialisation.” The US trained Engineer said.

Speaking to members of the press, a co-partner of the Automedics Uyo franchise, Mr. Uduak Umo, who is also the PR manager for the Uyo workshop, stressed that the Automedics model of automobile repairs and maintenance utilizes deep analysis so as to achieve precision guided diagnoses.

“The time has come in Akwa Ibom, for service businesses to pursue total quality management. At Automedics, you are not likely to get speculative diagnosis. Accuracy is a watchword here” he stressed.

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